Am I eligible for a wholesale account?

Wholesale accounts are available to qualified customers in Canada and the United States. We partner with print music retailers, choral organizations, school boards, and music lesson studios of all sizes.

How do I apply for a wholesale account?

To apply for a wholesale account, complete the registration form and verify your email address. Once your account is approved, you can begin placing wholesale orders immediately.

Do I need an account before placing a wholesale order?

Yes. You must create a wholesale account and be approved before you can place an order through our wholesale website.

Is there a minimum wholesale order?

Yes. The minimum wholesale order is $100 before shipping and applicable taxes.

What wholesale discount do you offer?

Approved wholesale accounts receive a 30% discount off the manufacturer’s suggested retail price (MSRP). Your wholesale pricing is displayed throughout the website, so no additional discount is applied during checkout.

Do you have a wholesale catalogue?

Yes. You can download our Wholesale Catalogue to browse available products before placing an order.

Download the Wholesale Catalogue: US / CANADA

My business does not have a website. Can I still apply?

Yes. If your business does not have a website, you can provide a Facebook Business Page or another professional online presence when applying for a wholesale account.

Can I ship to different or multiple addresses?

Each order can only be shipped to one address. If you need to ship to multiple addresses, you’ll need to place a separate order for each shipping destination.

Only one shipping address can be saved to your account at a time. You can manually enter a different shipping address whenever you place an order.

How do I update my billing address or account information?

You can update your billing address, shipping address, and other account information at any time from the My Account section.

Why isn’t my wholesale discount showing in the cart or checkout?

Your wholesale discount is already included in the prices displayed on our website. The prices you see throughout the store are your discounted wholesale prices, so no additional discount is applied during checkout.

Can I get product samples before purchasing?

Yes. Downloadable digital sample pages are available for a selection of our products, allowing you to preview the content before ordering.

Samples are available as downloadable digital files only and are not offered as physical printed materials.

How long does shipping take?

Orders are shipped the next business day (Monday through Friday) from Toronto, Canada. Delivery by ground courier may take up to 14 days, although most orders arrive well before the maximum delivery window.

Will I receive a tracking number?

Yes. A tracking number will be provided once your order has been shipped so you can monitor its delivery.

What if my order has not arrived after 14 days?

An order is considered lost after 15 business days in Canada or 21 business days in the United States.

Although shipping delays are uncommon, we cannot take responsibility for courier delays. We are unable to send a replacement shipment until the applicable waiting period has passed.

Do you ship internationally?

No. We currently only ship wholesale orders within Canada and the United States.

If you’re located outside Canada or the United States, you can purchase our printed books through Amazon in your local country or access our digital resources through our retail websites.

Will I have to pay duties or import fees?

No. As of May 1, 2026, we cover any applicable customs processing charges or government fees on wholesale shipments to the United States, so you won’t pay additional fees upon delivery.

Are your products subject to U.S. tariffs?

No. Our wholesale products qualify as Canadian-origin goods under the Canada–United States–Mexico Agreement (CUSMA/USMCA), so there are currently no U.S. tariffs on these products.

If you require documentation for customs or purchasing purposes, please contact us and we’ll be happy to provide a CUSMA/USMCA Origin Declaration.

The website is not accepting my shipping address. What should I do?

First, make sure you’re using the correct website. In addition to our wholesale store, we also operate:

• A North American retail website
• An Australian retail website

Using the wrong regional website may prevent certain shipping addresses from being accepted.

Can I return wholesale orders?

No. All wholesale sales are final. We do not accept returns or exchanges on wholesale orders.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible. We’ll work with you to arrange a replacement for any damaged items.

What if an item is missing from my order?

If your order is missing an item, please contact us. We’ll investigate the issue and work quickly to remedy it.

Do Canadian wholesale customers pay taxes?

Canadian wholesale customers are charged GST where required. Some products may also qualify for provincial sales tax exemptions.

To receive a provincial tax exemption, please provide your Provincial Sales Tax Exemption Number.

Do U.S. wholesale customers pay taxes?

No. We do not charge sales tax on wholesale orders shipped to the United States.

Some customers may require a copy of our W-8BEN form for their records. Please contact us to request a copy.

Do you require tax exemption information from U.S. customers?

In some cases, yes. We may request your U.S. tax exemption number or resale certificate information when processing your wholesale account or order.

Are digital files included with wholesale print orders?

No. Wholesale orders include printed materials only. Digital files are not included with print purchases.

Where can I get backing tracks for the songbooks?

Backing tracks are available as digital downloads through our retail website. Wholesale discounts do not apply to digital products.

What permissions do I have for using your products?

Please refer to our Product Usage Terms and Conditions for information about how our products may be used.

View the Product Usage Terms and Conditions here.

What payment methods do you accept?

We accept payment by major credit cards and PayPal. Purchase orders are not accepted.

My credit card was declined. What happened?

Your payment may have been declined because your bank requires Strong Customer Authentication (SCA).

Depending on your bank, you may need to:

• Approve the payment in your banking app
• Enter a verification code
• Complete another identity verification step

If authentication is not completed successfully, your bank will automatically decline the transaction.

You can then try again by:

• Completing the authentication process and using the same card
• Using a different credit card
• Choosing PayPal or another available payment method

I can’t log into my account. What should I do?

Clear your browser cache and try signing in again using a different browser.

If you’re still unable to log in, please contact us and we’ll forward the issue to our technical support team.

I’m experiencing technical issues with the website.

If you’re experiencing technical or checkout issues, please contact us and we’ll be happy to help resolve the problem.

How do I contact wholesale customer support?

For wholesale questions or assistance, please contact our wholesale customer support team by emailing wholesale@fullvoicemusic.com. We’re happy to help with account, ordering, shipping, or product questions.